The Engaging Events Series, #4
In my last post about Meeting Design, I talked about the two fundamental principles for enhancing the impact of any meeting:
1) Minimize The Presentation Time, and
2) Ramp Up The Interactive Time.
I also promised a sample list of techniques that I’ve seen used or experimented with, that ratchet up the ROI on the time invested by sticking to the guiding value of “Get on, get to the point, and get off!”. The value of this approach is that attendees can spend less time passively “receiving” information and more time processing it and figuring out what to do with it. As you’re reading, think about other similar approaches you’ve witnessed, because you might be asked to share one yourself when this is over.
- TED Talks. Let’s start with the most famous example of concentrated presentations in a group setting. I’m told that when TED talks were originated, speakers were asked to expound on a subject of their choosing, with a limit of 6 minutes to get their point across. The current formula allows for a relatively comfortable 18 minutes, but I’m sure a lot of speakers have been used to getting 45 minutes or more to address the same topic. In any case, this requires the speaker to get very focused on the underlying message they want to convey and to deliver that message in a compelling manner. Note that you don’t need the TED folks to come to town in order to use this technique—just find your own experts. (Or show a YouTube video of a TED Talk.) And keep in mind that what will make a TED-style talk most impactful is if the presentation is followed by an interactive discussion, where audience members are given the opportunity to do their own talking! That’s what will ensure a connection between the ideas being presented and actually learning and applying them after everyone has gone home.
- Flash Point. MPI created this approach for their conferences. Similar to TED Talks, a series of industry experts get 15 minutes each to present on a relevant, thought-provoking topic, which again requires them to concentrate their message. Flash Point sessions can last a few hours, with attendees filtering in and out according to their personal interests (and the quality of the performance, of course).
- Pecha Kucha. Adrian Segar, author of Conferences That Work, describes this technique as “haiku for presentations – twenty slides automatically advanced, each shown for twenty seconds, while the presenter shares his or her passion about a topic. Because each presentation lasts just 6 minutes and 40 seconds, presenters are challenged to be concise, targeted, and creative—and you can pack eight attendee presentations into an hour-long conference session.” 20 slides, 20 seconds for each slide, then make room for the next topic. That requires focus…generally a good thing!
- Learning Lounges. Jeff Hurt of Velvet Chain Consulting describes this PCMA initiative as “an adult learning playground with a blend of informal and formal learning. It consists of a variety of 15-minute, interactive education sessions, live webcasting, and self-directed learning groups. Learning Lounge features at the 2011 Convene Leadership event in Vegas included peer-to-peer discussions, six theaters offering continuous 15-minute TED style presentations, the Social Media Expert Bar, the Supplier Showdown, and the PCMA365 Livestreaming Studio.
- MPI’s Solution Room. Used at EMEC in Dusseldorf this year and on the program for MPI-WEC this month, The Solution Room is a 90-minute, attendee-led wrap-up session for enhancing reflection, learning and change action. Using “unconference” techniques instead of presentations, speakers from previous concurrent sessions are used to facilitate the conversation and answer questions, while attendees help each other determine best practices for their own businesses. It combines self-reflection and coaching by both experts and colleagues sharing similar challenges.
- Cafe Conversations. A precursor of The Solution Room, I first saw this approach at MPI’s MeetDifferent in Houston a few years ago as a breakout session option. A large whiteboard placed just outside of a large conference room listed the table numbers inside and attendees could write whatever topic or current issue they were interested in discussing next to a table number and then go sit down at that table. As others arrived, they could scan the list of topics on the whiteboard and either join a table of interest, or add their own subject to the list and start their own table. Before long, there were more than a dozen tables in action–some had such a large group that there were double rings of chairs around a banquet round; at others only two or three people may have landed. But in each case, everyone was talking about a topic they had elected to participate in. And if they found that the discussion was not engaging enough, they had the option to simply stand up and move to another table with an interesting topic.
- 1-Minute Sound Bites. Another technique for applying and sharing what’s been learned is simply to pause every so often (ideally, after every 7-10 minutes of new information presented) during a presentation to allow tables or small groups of participants to take just one minute to exchange ideas about what they found to be most valuable about the ideas just presented. This is another example of Chunking material so that it will be absorbed, retained, and taken back to work!
- Mind-Map Tablecloths. A variation on the 1-Minute Sound Bite is to cover tables with paper tablecloths and provide markers for each table to capture group mind-maps that illustrate concepts or applications that the participants have been discussing. Participants are given the opportunity to collaborate and literally create a picture of their most compelling ideas.
- Key Takeaway Feedback Cards. Before letting everyone scatter, as a presenter I sometimes will ask each attendee to fill out an index card (or it could be part of an evaluation form–as long as it’s not too long!) that will tell me one key takeaway that they will take back to work with them. If there will be an opportunity for follow-up, I may also ask them to identify one question they still have, or something they would like to know more about now that the session is over. That not only gives me valuable information to work with in the future, but it also provides an opportunity for each person to review and summarize their own thoughts about how they might apply the ideas offered during the session when they get back to their workplace. When it comes down to it, that’s the whole point, right?
Have you seen or used other strategies to deliver a punch to your meetings or conferences? Feel free to share them in a comment below.
12 Comments | tags: audience, conference, design, engagement, engaging, event, event management, Event planning, Event Planning and Production, experience design, meeting planning, meetings, outcomes, participants, Time management | posted in Designing Experiences, The Engaging Event Series
A long while back, I heard some guy tell this story on the radio. I never really caught his name or the reason he was telling the story, but it left a lasting impression on me. So in the ancient tradition of storytelling (including a little artistic license for each subsequent teller), I’m passing it on to you.
I’ve always had a love for baseball. So when my daughter was born, as some parents are known to do, I looked forward to the time when I could share that passion with her and–just maybe–inspire the same in her. From the time that she was quite young, we would pass many a summer Sunday afternoon snuggled up on the couch together eating popcorn and watching baseball games on television. As she grew a bit older, we added the ritual of going out in the backyard to play catch after the TV game had ended. So it should be no surprise that I looked forward to taking her to see a live, big-league game someday.
As it so happened, a new minor-league baseball team came to our town when my daughter was about seven years old, so we made big plans to go to our first real baseball game together. When the day finally came, it turned out to be perfect weather: clear blue skies, 75 degrees and a gentle breeze. We had great seats on the third baseline. The field was a vibrant green and perfectly groomed. I eagerly pointed out the position each player was playing and together we cheered each hit, diving catch and homerun. We shared hot dogs and soda and peanuts. We sang along while the organist played “Take me out to the ballgame”. And to top it off, our team won.
As we headed across the parking lot to our car after the game was over, an elderly gentleman approached us with a baseball in his hand and turned to my daughter. “Excuse me,” he said, “but I caught this foul ball today and I come to these games all of the time, so I already have a few. Would you like to have it?” With wide eyes, my daughter gratefully accepted the ball and we both thanked the gentleman as he turned to go. It was the ending to a perfect day.
Years later, when my daughter was home from college, we were reminiscing about things we had done when she was a kid. I recalled my fond memory of that first baseball game we attended together and, out of curiosity, asked her what she remembered about it. She immediately responded with, “I remember that old guy that gave me the baseball!” Not the game itself, not the shiny new ballpark, not the players or the hot dogs or the organ music, but some random guy we bumped into in the parking lot.
Which made me think: sometimes the most meaningful things about the events we go to end up being experiences that weren’t necessarily on the program—it’s the personal interactions we have with other people who are attending the same event. Many times those exchanges lead to unforeseen learning, opportunities and lasting connections—all unexpected benefits of just being in close proximity with people who may start out as strangers, but they share a common interest with us.
It occurs to me that this is certainly an under-valued aspect of live events. And as experience designers, it’s worth giving some though to how we can build events that will facilitate those connections that lead to unpredictable but memorable conversations–to increase the chances that each attendee will take a few new “baseballs” home with them when they leave. What’s your favorite story about how you’ve seen this happen?
5 Comments | tags: baseball, connections, event, event management, Event planning, story | posted in Telling Stories
“If it takes a lot of words to say what you have in mind,
give it some more thought.” – Dennis Roch
Lately I’ve been writing about something I call Events 2.0, which is a nod to the term Web 2.0. By that I mean events that go beyond just a passive TV-style experience and build in not only audience participation, but also make it possible for every participant to contribute to the experience and, ultimately, the value everyone takes with them when they leave. That can take a lot of forms, depending on the type of event. But if we’re talking about meetings or conferences, here are two fundamental principles for improving the impact of any meeting:
1) Minimize The Presentation Time. Get on, get to the point, and get off!
2) Ramp Up The Interactive Time. Spend at least half of the time facilitating interaction among participants, rather than just telling them stuff.
If a one-way information dump is needed, that can be accomplished a lot more efficiently through other means besides meetings. Send out an e-newsletter. Record a YouTube video. Distribute an old-fashioned memo. Include background info in the event program. Get yourself a bullhorn. Those are all effective and reliable ways to distribute information to lots of people.
The whole point of bringing people together is to give them the opportunity to experience something that wouldn’t be possible if it wasn’t shared with others, in the physical (or online) environment you’ve created for them. And ideally, that will include interactions between the participants, whether it’s just swapping ideas, collaborating on a project or sharing a group physical activity–or even better, all three. It doesn’t matter what scale of meeting we’re talking about: 6 people around a boardroom table or 3,000 people in a general session at the convention center. Same rules apply.
I get some pushback on this when I’m in a position to determine how much time a presenter will be given to show their stuff. It might be a professional who is used to doing 45-minute stand-ups and I’m asking them to limit their presentation to 10 minutes. Their first reaction is that they couldn’t possibly cover their topic with any depth; they would only be able to give it “lip service”. (I’ve learned that lip service, if done well, can actually be pretty powerful.) I see the same thing with groups of my students preparing presentations of their semester projects and, when I tell the four of them that they will have 12 minutes to present, they sometimes protest with, “We can’t possibly present our whole project in that much time!” And you know what? They’re right. But there’s always enough time to present what’s most important.
The hard part? Figuring out what the most important points are and finding a way to get them across in a compelling manner. You might only be able to impress 1 or 2 or maybe 3 significant takeaways on your audience. But that’s okay…as long as those few lessons will be lasting and useful. If they only remember, accomplish, or learn how to do one thing when your time together is over, what do you want it to be? If you’re not clear on that, you’re probably not designing the experience for maximum impact and ROI, or Return On Involvement.
Of course, there are a lot of people working or experimenting with creative approaches to these challenges, and some of them have actually been doing it for a long time. Next time out, I’ll give you a great list of examples of event techniques that are getting better and better at this. In the meantime, make sure you’re getting right to the point! Your attendees—or better yet, “participants”—will thank you for it. (And they’ll also get a lot more out of it.)
4 Comments | tags: attendees, conference, design, engaging, event management, events, learning, make a difference, Meeting, outcomes, particpants, planning, ROI | posted in Designing Experiences, The Engaging Event Series