The Engaging Events Series, #4
In my last post about Meeting Design, I talked about the two fundamental principles for enhancing the impact of any meeting:
1) Minimize The Presentation Time, and
2) Ramp Up The Interactive Time.
I also promised a sample list of techniques that I’ve seen used or experimented with, that ratchet up the ROI on the time invested by sticking to the guiding value of “Get on, get to the point, and get off!”. The value of this approach is that attendees can spend less time passively “receiving” information and more time processing it and figuring out what to do with it. As you’re reading, think about other similar approaches you’ve witnessed, because you might be asked to share one yourself when this is over.
- TED Talks. Let’s start with the most famous example of concentrated presentations in a group setting. I’m told that when TED talks were originated, speakers were asked to expound on a subject of their choosing, with a limit of 6 minutes to get their point across. The current formula allows for a relatively comfortable 18 minutes, but I’m sure a lot of speakers have been used to getting 45 minutes or more to address the same topic. In any case, this requires the speaker to get very focused on the underlying message they want to convey and to deliver that message in a compelling manner. Note that you don’t need the TED folks to come to town in order to use this technique—just find your own experts. (Or show a YouTube video of a TED Talk.) And keep in mind that what will make a TED-style talk most impactful is if the presentation is followed by an interactive discussion, where audience members are given the opportunity to do their own talking! That’s what will ensure a connection between the ideas being presented and actually learning and applying them after everyone has gone home.
- Flash Point. MPI created this approach for their conferences. Similar to TED Talks, a series of industry experts get 15 minutes each to present on a relevant, thought-provoking topic, which again requires them to concentrate their message. Flash Point sessions can last a few hours, with attendees filtering in and out according to their personal interests (and the quality of the performance, of course).
- Pecha Kucha. Adrian Segar, author of Conferences That Work, describes this technique as “haiku for presentations – twenty slides automatically advanced, each shown for twenty seconds, while the presenter shares his or her passion about a topic. Because each presentation lasts just 6 minutes and 40 seconds, presenters are challenged to be concise, targeted, and creative—and you can pack eight attendee presentations into an hour-long conference session.” 20 slides, 20 seconds for each slide, then make room for the next topic. That requires focus…generally a good thing!
- Learning Lounges. Jeff Hurt of Velvet Chain Consulting describes this PCMA initiative as “an adult learning playground with a blend of informal and formal learning. It consists of a variety of 15-minute, interactive education sessions, live webcasting, and self-directed learning groups. Learning Lounge features at the 2011 Convene Leadership event in Vegas included peer-to-peer discussions, six theaters offering continuous 15-minute TED style presentations, the Social Media Expert Bar, the Supplier Showdown, and the PCMA365 Livestreaming Studio.
- MPI’s Solution Room. Used at EMEC in Dusseldorf this year and on the program for MPI-WEC this month, The Solution Room is a 90-minute, attendee-led wrap-up session for enhancing reflection, learning and change action. Using “unconference” techniques instead of presentations, speakers from previous concurrent sessions are used to facilitate the conversation and answer questions, while attendees help each other determine best practices for their own businesses. It combines self-reflection and coaching by both experts and colleagues sharing similar challenges.
- Cafe Conversations. A precursor of The Solution Room, I first saw this approach at MPI’s MeetDifferent in Houston a few years ago as a breakout session option. A large whiteboard placed just outside of a large conference room listed the table numbers inside and attendees could write whatever topic or current issue they were interested in discussing next to a table number and then go sit down at that table. As others arrived, they could scan the list of topics on the whiteboard and either join a table of interest, or add their own subject to the list and start their own table. Before long, there were more than a dozen tables in action–some had such a large group that there were double rings of chairs around a banquet round; at others only two or three people may have landed. But in each case, everyone was talking about a topic they had elected to participate in. And if they found that the discussion was not engaging enough, they had the option to simply stand up and move to another table with an interesting topic.
- 1-Minute Sound Bites. Another technique for applying and sharing what’s been learned is simply to pause every so often (ideally, after every 7-10 minutes of new information presented) during a presentation to allow tables or small groups of participants to take just one minute to exchange ideas about what they found to be most valuable about the ideas just presented. This is another example of Chunking material so that it will be absorbed, retained, and taken back to work!
- Mind-Map Tablecloths. A variation on the 1-Minute Sound Bite is to cover tables with paper tablecloths and provide markers for each table to capture group mind-maps that illustrate concepts or applications that the participants have been discussing. Participants are given the opportunity to collaborate and literally create a picture of their most compelling ideas.
- Key Takeaway Feedback Cards. Before letting everyone scatter, as a presenter I sometimes will ask each attendee to fill out an index card (or it could be part of an evaluation form–as long as it’s not too long!) that will tell me one key takeaway that they will take back to work with them. If there will be an opportunity for follow-up, I may also ask them to identify one question they still have, or something they would like to know more about now that the session is over. That not only gives me valuable information to work with in the future, but it also provides an opportunity for each person to review and summarize their own thoughts about how they might apply the ideas offered during the session when they get back to their workplace. When it comes down to it, that’s the whole point, right?
Have you seen or used other strategies to deliver a punch to your meetings or conferences? Feel free to share them in a comment below.
12 Comments | tags: audience, conference, design, engagement, engaging, event, event management, Event planning, Event Planning and Production, experience design, meeting planning, meetings, outcomes, participants, Time management | posted in Designing Experiences, The Engaging Event Series
Too much information, too little time.
You know it—this is certainly one of the biggest challenges for us as we navigate life in the early 21st century. We have access to (and are bombarded with) a virtually endless stream of info, but with hopelessly limited time to sort through it, process it, reflect upon it and apply it to our own lives. God knows we’ve been trying, though. Some years back, USAToday reformatted newspapers (remember those?) so that you could quickly scan dozens of newsbriefs right from the front page—a model that is imbedded into just about every Internet homepage today. We shifted from spending much of our days on the phone to scanning our email, then to text messaging, and now lots of us are making do with exchanging ideas in 140 characters or less on Twitter. For bloggers, a rule of thumb suggested by some experts is to keep your posts to three paragraphs or so, to ensure that your readers won’t bail out at the sight of a lengthy article (apparently I’m taking a bit of a chance here!). TED talks have driven speakers to condense their 1-hour presentations down to 18 minutes.
This is not really a new concept, however. It’s basically just another way of delivering more “bang for the buck”, only now it’s being applied to your investment of time and mental capacity. And we’re gobbling it up, despite the fact that it can be stress-inducing. Most likely it’s going to get worse; Google CEO Eric Schmidt recently said “Today, more content is created in 48 hours than from the beginning of time until 2003.” But if just reading this gets your heart beating a little faster, you should know that there is a silver lining in here: if managed properly, this need to limit the size of our information bursts may actually be better for our brains.
A few years ago I heard a Dartmouth professor named Chris Jernstedt speak about his research into how our brains work and learn. It turns out that our natural attention span is shorter than you might think: the brain has a hard time processing more than 15 minutes of content at one stretch. He introduced the concept of “chunking”, which refers to the fact that we process and remember information better when we group it into manageable units or chunks. We have a finite capacity of short-term memory that can hold information in an active, readily available state, but when that memory bank is full, it starts pushing the oldest deposits out in order to make room for new information coming in. The only way we can keep from “losing” a lot of that information is if we use it right away—that’s what transfers the information into our long-term memory so we can go get it later. We are much better at retaining new ideas and skills if given the chance to consider and try them out before our brain moves on to the next thing.
(fast forward to slide 17 to skip to the main ideas)
Problem is, a lot of the time this doesn’t happen. And it’s one reason why we tend to tune out long, boring presentations that seem to go on and on, even if they are accompanied by zippy PowerPoint slides. Now, this doesn’t mean we can’t explore a subject in depth; it just means that it will be more effective if we design an experience where the subject matter is broken up into bite-sized pieces that our brains can finish chewing on before we try to cram in another big fork-full of information. It’s fine to schedule a 1-hour presentation or breakout session, as long as you “chunk” the material into several coherent segments and periodically give participants the opportunity for personal reflection and—ideally–interaction with others.
Here’s a quick summary of strategies for helping to make sure your program “sticks” with the participants:
- Identify the most important information, concepts or skills to be delivered. Leave out the fluff—you don’t need it.
- Break the program down into a series of manageable chunks. Design 10- to 20-minute segments where you will introduce new information and then ask participants to use and apply it in some way.
- Build in time for participants to think about how they might relate the information that’s just been presented to their own business or personal lives. Relevance is what makes it stick.
- If you can swing it, conclude with an opportunity to reinforce key takeaways. Refer back to your original goals for the session and, ideally give audience members the opportunity to share their own conclusions with others.
As a bonus, most people will experience this kind of program as being more engaging, more energizing and ultimately, more valuable. So like Mom used to say, finish chewing your food before taking another bite. That’s the best way to enjoy a big meal and, apparently, consuming information works pretty much the same way.
5 Comments | tags: Brain, change, chunking, conference, engagement, event management, Event planning, events, learning, outcomes, Psychology, small bites, straube, Time management | posted in The Engaging Event Series
What can an event planner learn from a couple of physics professors?
In his book What the best college teachers do, Ken Bain tells the story of two physics professors at Arizona State University who wanted to find out if all of the time and effort they put into planning and delivering their courses was really making any difference in the way their students thought about things. So they set up a very simple experiment: they would choose one fundamental physics concept and measure whether their physics course made a significant impact. They decided to focus on the principles of “motion” and their students’ understanding of how motion actually works. They pre-tested their students, did their normal 15-week semester gig and then re-tested everyone at the end. And guess what? They found that, despite all of the time and effort expended by all, when it was all over their students thought about motion pretty much the same way as they did before they took the course.
As a professional trainer and college professor myself, that story scared me half to death. If you’re in the business of planning events, you should be, too. Because it suggests that much–maybe even most–of the event experiences we create (and a classroom is definitely an event) may not be making much of a lasting impact and, if that’s the case, then we’re wasting a whole lot more of our time than we are aware of–not to mention forfeiting tremendous opportunities to make a meaningful difference in people’s lives while we have them gathered together.
What can we do to help ensure we’re having an impact? Well, it appears that one key element of effective event experience design is a variation on the “less is more” rule: make sure you’re focusing on just a very few critical points or objectives—or maybe even just one. Of course, this requires some consideration of what your most important outcomes are. What do you want to be different once the event has concluded? Which goals are must-haves, and which are just nice-to-haves?
Now back to that physics class: one lesson learned, according to Ken Bain, is that it’s better to focus on just two or three main concepts or competencies and hammer the hell out of them, and not worry so much about covering everything in detail. Often the mistake we make is to try to cover too many bases at once, because we’re afraid of leaving out something important. In the case of a college course, this can take the shape of trying to get to the end of the textbook before the semester is over, even if it means that we don’t fully lock in the most important ideas or skills along the way. There’s nothing wrong with accomplishing multiple objectives at the same time, but not if it means failing to nail the most important ones.
We live in a world where it feels like there is never enough time to do what we need to do. But remember that old time management adage: “there’s always enough time for the things that are most important.” The next time you’re planning an event program or experience, don’t worry too much about doing as many things as you can with the time you’re allowed. Instead, start by making sure you get the most important outcomes really right. Because in the end, that’s what will make it worth the time and money you’re investing!
1 Comment | tags: change, difference, engagement, engaging, event management, Event planning, events, experience design, impact, make a difference, making, outcomes, ROI, Social change, straube, Time management | posted in The Engaging Event Series